Terms of Service

1. The agreement

These terms are an agreement between Siftyr ("we", "us") and the organization that uses the service ("you"). If you accept them on behalf of an organization, you confirm you're allowed to. Where you've signed an order form or contract with us, it forms part of this agreement and takes priority if the two conflict.

2. The service

Siftyr collects data from websites you choose, checks it and delivers it to you. That includes collections our team builds and maintains for you, the self-serve tools in the app, ready-made datasets from the Library, and the API. What's included for your organization (plan, volumes, schedules, service levels and support) is set out in your order form.

3. Accounts

• Your organization's Managers control who has access and what role they have.
• You're responsible for activity under your accounts and API keys. Keep passwords and keys secret, and tell us straight away at support@siftyr.si if you think one has been compromised.
• Each account is for one person. Don't share sign-in details.

4. Your responsibilities for what you collect

You decide which websites and fields Siftyr collects, so you're responsible for having the right to collect and use that data. In particular, you agree:

• to comply with the laws that apply to your collection and use of the data, including data protection and intellectual property laws;
• to collect personal data only where you have a lawful basis to, and to handle it accordingly;
• not to ask us to collect data from behind logins, paywalls or other access controls you aren't authorized to use;
• not to use the service to overload, attack or disrupt any website, or to get around security measures.

By default Siftyr follows robots.txt and limits how often it requests each site. We may decline, pause or stop collecting from a site if we believe it breaks these terms or the law, or if the site's owner raises a legitimate concern.

5. Acceptable use of Siftyr

Don't misuse the service. That means not probing or testing its security without our written permission, not interfering with other customers, not reselling or giving others access to the app outside your organization unless your order form allows it, not reverse-engineering it, and not using it to build a competing product.

6. Your data

You own the data we collect for you and anything you upload. You give us permission to process it only to provide, secure and support the service for you. We don't sell it, and we keep it confidential. How we handle personal data is described in our Privacy Policy.

Harvested data is kept for your organization's retention period (90 days by default) and then deleted. Download or deliver anything you need to keep longer.

7. AI features

Some features use AI models to read pages or suggest checks and transforms. AI output can be wrong or incomplete, so review it before you rely on it. Using these features sends the content they need to our AI providers, as described in the Privacy Policy.

8. Websites and data we don't control

The websites you collect from belong to other people. They can change, become unavailable or block access at any time, which can delay or interrupt your data. We'll work to restore collection as described in your order form, but we can't guarantee any website stays available or unchanged.

9. Fees

Fees, billing periods and payment terms are set out in your order form. Unless it says otherwise, fees are invoiced in advance, payable within 30 days and exclude taxes. If an invoice is more than 30 days overdue, we may suspend the service after giving you notice.

10. Service levels

The service levels on our website describe how we measure the service. They're contractual commitments only where your order form includes them, together with any remedies.

11. Confidentiality

Each of us will keep the other's non-public information confidential, use it only for this agreement, and share it only with people who need it and are bound to keep it confidential.

12. Warranties and liability

We'll provide the service with reasonable skill and care. Apart from that and anything in your order form, the service is provided "as is", and we don't give other warranties, to the extent the law allows.

Neither of us is liable for indirect or consequential losses, or for lost profits, revenue or data, to the extent the law allows. Each party's total liability under this agreement is limited to the fees you paid in the 12 months before the claim. These limits don't apply to your payment obligations, a breach of section 4, or liability that can't be limited by law.

13. Ending the agreement

The agreement runs for the term in your order form. Either of us can end it if the other materially breaches it and doesn't fix the breach within 30 days of notice. When it ends, you can export your data for 30 days, after which we delete it, apart from copies in backups, which expire on their normal schedule.

14. Changes to these terms

We may update these terms. We'll post the new version here and tell account owners by email at least 30 days before a material change takes effect. Changes don't override a signed order form during its term.

15. General

Neither of us is responsible for delays caused by events outside reasonable control. You can't transfer this agreement without our consent, except as part of a merger or sale of your business. If part of these terms can't be enforced, the rest still applies. The governing law and courts are those named in your order form.

16. Contact

Questions about these terms: support@siftyr.si. Sales and order forms: sales@siftyr.si.